FAQS
Frequently Asked Questions
This page gives you details of payment, delivery times, which postal service we use and returns information.
Payment
We accept payment by Paypal or by Cheque. If you wish to pay by cheque, please contact us via the contact page and we will email you the address to send to. We ask that you write a contact address on the back of your cheque. Items paid for by cheque will be sent out once cheque payment has cleared. To pay by Paypal, simply click the 'Buy Now' button underneath your chosen item(s). This will take you to a Paypal payment page in a new window. Delivery costs are added automatically at checkout. You can then pay, following the instructions on screen or click 'Continue Shopping' to go back to the page you were on or to add more items to your shopping basket. You can view items in your shopping 'cart' at any time by clicking the 'View Cart' button at the bottom of each page of products.
Postage
We send all our items by Royal Mail Recorded 1st Class service which means that you will need to receive your item in person or, if you are not in when the item is delivered, you will be left a slip by Royal Mail to say at which post office they have left the item for your collection. The reason we send all items by 1st Recorded delivery is because:
a) the item is likely to get to you more quickly, Royal Mail state their delivery time for this service is within 1-2 days.
b) this is a trackable service, providing peace of mind should items go missing while in transit with Royal Mail.
Delivery
Items are usually sent out within three days from cleared payment. In some circumstances, your item will be made on request or to bespoke fittings and these may take longer but we will keep you informed if this is the case. If you have any special requests, such as a date by which you need an item, we will do our best to help. This is particularly relevant when requesting a commissioned bespoke item for which timescales will be discussed via email. Please contact us with details and we will give you an estimate of delivery times for bespoke items as well as pricing for the items and for postage costs. *Please note that items paid for by cheque will be sent out only once cheque payment has cleared.
Returns
Although we feel confident you will like your purchases, we do understand that everyone has a right to change their mind! We will refund the cost of any items, minus the postage charges both ways, provided the items are returned to us in original condition within a 7 day period. We feel this gives you plenty of time to decide if you like your purchases!
Privacy Policy
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: I may collect, use, retain, and share your information if I belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me:
For purposes of EU data protection law, I, Bethany Dakin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at inspiredscilly [!at] hotmail.co.uk.
If you have any further queries, please email [email protected].
This page gives you details of payment, delivery times, which postal service we use and returns information.
Payment
We accept payment by Paypal or by Cheque. If you wish to pay by cheque, please contact us via the contact page and we will email you the address to send to. We ask that you write a contact address on the back of your cheque. Items paid for by cheque will be sent out once cheque payment has cleared. To pay by Paypal, simply click the 'Buy Now' button underneath your chosen item(s). This will take you to a Paypal payment page in a new window. Delivery costs are added automatically at checkout. You can then pay, following the instructions on screen or click 'Continue Shopping' to go back to the page you were on or to add more items to your shopping basket. You can view items in your shopping 'cart' at any time by clicking the 'View Cart' button at the bottom of each page of products.
Postage
We send all our items by Royal Mail Recorded 1st Class service which means that you will need to receive your item in person or, if you are not in when the item is delivered, you will be left a slip by Royal Mail to say at which post office they have left the item for your collection. The reason we send all items by 1st Recorded delivery is because:
a) the item is likely to get to you more quickly, Royal Mail state their delivery time for this service is within 1-2 days.
b) this is a trackable service, providing peace of mind should items go missing while in transit with Royal Mail.
Delivery
Items are usually sent out within three days from cleared payment. In some circumstances, your item will be made on request or to bespoke fittings and these may take longer but we will keep you informed if this is the case. If you have any special requests, such as a date by which you need an item, we will do our best to help. This is particularly relevant when requesting a commissioned bespoke item for which timescales will be discussed via email. Please contact us with details and we will give you an estimate of delivery times for bespoke items as well as pricing for the items and for postage costs. *Please note that items paid for by cheque will be sent out only once cheque payment has cleared.
Returns
Although we feel confident you will like your purchases, we do understand that everyone has a right to change their mind! We will refund the cost of any items, minus the postage charges both ways, provided the items are returned to us in original condition within a 7 day period. We feel this gives you plenty of time to decide if you like your purchases!
Privacy Policy
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: I may collect, use, retain, and share your information if I belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me:
For purposes of EU data protection law, I, Bethany Dakin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at inspiredscilly [!at] hotmail.co.uk.
If you have any further queries, please email [email protected].